- to welcome tenants in-out
- to coordinate with the concerned persons in
order
- to solve the problems of a tenant
- to pick up the phone and reply to tenant in English
1. Manage an end-to-end customer service operation
2. Ensure that the operation team are working effectively and follow all client service processes and compliance when handling customers and sellers queries and complaints
3. Coach and monitor management team and staff’s performance according to established monitoring standards
4. Prepare weekly and monthly operation reports presenting to the clients
5. Other tasks as assigned Supervise, train, and mentor a team, ensuring they possess the n
- Provide repair guide, troubleshooting, installations, and product training for CE product (Air-Cond, Washers, Refegerator, and other home appliances)
- Monitor and control KPI, order pending, repair process of CE product
- Work closely with the CE service supplier and technical engineer;
- Managing, Supporting, Improving the CE service operation, proces, and policy
- Communicating with customers to ensure satisfaction and implement any necessary corrective action.
- Coordination with HQ a