• Manage daily operations (front desk, housekeeping, food & beverage, maintenanace, etc.).
• Monitor staff performance, schedules, and training to ensure excellent service delivery.
• Implement standard operating procedures (SOPs) to improve efficiency and service quality.
• Monitor service quality, cleanliness, and efficiency in guest departments.
• Respond promptly to guest feedback and resolve any issues to maintain high satisfaction.
• Monitor budgets, costs, and operational KPIs to max
As Assistant Manager, Retail Operations, you will support the Head of Retail in driving continuous improvement projects within our retail operations, directly impacting retail standards and overall performance. You will be responsible for elevating retail excellence and driving results, while supporting our store teams in exceeding retail KPIs. . You will effectively manage store resources to ensure a superior Sephora shopping experience for customers, embodying the Sephora Ambassador role by