1. Serve as the first point of contact for Customer seeking assistance over the phone.
2. Provide Product information, Internet and Computer problem solving over the phone
3. Record events and problems and their resolution in Ticket logs.
4. Follow up Ticket.
ตารางการทำงาน 4 วัน หยุด 3 วัน
09.00 - 22.00 น.
22.00 - 09.00 น.
- Handles and cooperate as 1st level support in the IT Service Desk on daily operation
- Handles IT Helpdesk Support with shift work schedule (8x5)
- Performs and support troubleshooting and resolve PC / printer / Network / virus incidents
- Record and escalate/follow-up IT incident case with involved staff
- Performs PC investigate problem when occurred repeated incidents
- Supports and advises users if they call for assistant on PC operation or printer problem
- Cooperates and manage ven
Ability to translate security impacts to the wider business.
Knowledge of security controls, how they can be monitored, and thwarted
Experience in one or Trend Micro security monitoring tools: Trend Micro Deep Security etc.
Strong Analytical and Problem Solving Skill. Strong communication skills both written and verbally
Understanding of log formats for syslog, http logs, DB logs and how to gather forensics for tractability
back to a security event
Knowledgeable in reverse-eng
วันทำงาน วันจันทร์ วันศุกร์
เวลา 08:00 - 17:00 น.
Advanced troubleshoots computer system, including of hardware, software, network and peripheral equipment, Co-ordinate with internal process or partner/vendor for repairing and corrections process when necessary
Assist in planning, design, research, acquisition of new or upgrade hardware and software configuration
Acting as technical resources in assisting It Specialist or customer to resolve problem of equipment and data. Recommen