Customer Service Agent (English Skill)
**Fresh graduates are welcome**
Salary: 17,000 - 25,000 ฿ + Other Allowances
Working period: working 5 days & holiday 2 days (shift rotation)
Location: Bhiraj Tower Bangna (BTS Bangna)
Handling inbound service emails from customers who are requesting assistance.
Providing information and instructions about relevant products and services to meet the customers specific needs.
Answering customer questions and providing inform
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.