1. Responsible the key account.
2. Meeting, Manage, coordinate and implement the project with customers and project member.
3. Problem solving on immediate issue, manage parties expectation.
4. Other duties are assigned.
• Manage daily operations (front desk, housekeeping, food & beverage, maintenanace, etc.).
• Monitor staff performance, schedules, and training to ensure excellent service delivery.
• Implement standard operating procedures (SOPs) to improve efficiency and service quality.
• Monitor service quality, cleanliness, and efficiency in guest departments.
• Respond promptly to guest feedback and resolve any issues to maintain high satisfaction.
• Monitor budgets, costs, and operational KPIs to max