• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
Marketing
Solution
- Finding solution that is suitable for the job
- Create workflow, concept, SOP for workflow sequence.
- Site survey to get various requirements from customers
- Coordinate for meetings, make agreements with relevant teams about creating a solution
- Create timeline to work, create Action plan
- Coordinate with relevant departments to create a solution
- Test the system after develop
- Gather test data. To inform the suggestion and create manuals
- Coordinate create