Head housekeeper is responsible for all aspect of running the department such as training and budgeting, and to ensure that every detail is attended whether cleaning, repairing and stocking of necessary supplies. Head housekeeper also responsible for repairing and replacing damaged items by liaising with other departments such as technician and front office this is to ensure the resort standard and the customer requests are met.
To carry out the day to day administration of the front office eg. answering the phone, reply e-mail etc.
Provide information to customers
Receiving & Processing reservations
Filling of the Arrival & Departure
Dealing with complaints & Handling conflicts
Communication & Coordination with other departments