• Plan and execute digital marketing campaigns across social media, SEO/SEM, and email marketing.
• Use AI tools (e.g., generative AI, automation tools) to create content and analyze marketing data.
• Track and analyze campaign performance (marketing ROI/spend tracking) to optimize strategy.
• Coordinate with the Graphic team and Sales team to produce promotional materials and sales-support content.
• Design and develop web applications/systems that integrate AI/LLM technology (e.g., chatbots, automation, recommendation systems).
• Write code and maintain APIs connecting to AI services (e.g., OpenAI, Anthropic API, or other models).
• Collaborate with BA/SA to analyze requirements and design system architecture.
• Test and debug systems prior to delivery.
• Manage onboarding/offboarding processes for office and outsourced staff.
• Prepare and verify payroll, benefits, and Social Security data accurately and on time.
• Administer employee benefits programs, addressing inquiries and resolving basic issues for staff.
• Maintain and update employee data in the HRIS system.
• Design and implement training roadmaps/career paths aligned with the Competency Framework for each job function.
• Develop and maintain the performance management/KPI system in collaboration with department heads.
• Plan and monitor the annual training budget, and measure ROI of employee development programs.
• Design leadership development programs and succession planning.
• Source, screen, and interview candidates matching job requirements for clients and internal roles.
• Coordinate with the Sales team to understand client requirements and sourcing timelines.
• Manage the candidate pool and database using the company's AI-powered recruitment tools/systems.
• Prepare and present job offers, and negotiate employment terms with candidates.
• Develop sales strategy and set individual/team targets aligned with the company's overall revenue goals.
• Manage relationships with key corporate accounts; negotiate contract terms and pricing.
• Analyze sales gaps and propose corrective action plans to meet quarterly targets.
• Coach and mentor Account Executives to help them achieve their sales targets.
• Approach, present, and close sales of IT Outsourcing/Staffing services to corporate clients, both new and existing.
• Prepare quotations and sales documentation; coordinate with the Recruitment team to source candidates matching client requirements.
• Manage client relationships (account servicing) and handle contract renewals to retain the existing client base.
• Prepare weekly/monthly sales reports and pipeline updates for the Manager.