-Provides Level 2 Field Support, for IT Incidents, Escalations, and Service Request fulfillment
-Ensures IT Service Management processes and IT controls are followed on PepsiCo processes and policies
-Custodian of end to end IT field operations, Controls, and IT service request processes
-Responsible for all IT Inventory (Computer, Infrastructure and Mobile Devices)
-Execute End User Computing (EUC) deployment, implementation, and coordinate on assigned project
-Responsible for day to day