Handling of hotel reservations, check space, rates comparison and renegotiation
Handling of reservation for flight tickets, train tickets, ferry tickets and car rental
, transfer man, reconfirmation of hotel, flight, itinerary, car transfer and tour,
preparation of itinerary, e-tickets, train tickets, ferry tickets.
Handling phone call, e-mail enquiries from guests and suppliers.
Handling of hotel reservations, airline reservation & ticketing, train reservations and ticketing, ferry tickets booking and tickets, car rental and tour guides assignment.
Daily, weekly, monthly operation planning, Preparation and Report
coordinate the daily morning briefing
coordinate the weekly operational meeting and report
Handling of hotel reservation
Handling of tour and transfer reservation, ferry tickets, air tickets
Back office updated data on program and itinerary, vouchers
14 days preparation of arrival services and unique requirement per guest folder
Preparation payment request for inbound suppliers
Reconfirmation of the pick up and drop off location with tour guide, chauffeurs, providers, hotels, etc
Preparation of 14 days arrival with full detail of all confirmed services
Reconfirmation of 3 da
Preparation of welcome letter, amenities, tour and transfer services.
Meet & Greet our guests at airport or hotel or train station, etc,
Available for 24/7 on call for emergency or guest's enquiries.
Re-confirmation of all tours, transfers, flights, train, ferry, all kind of public and private transportation.
Summary report for guides, guests services on duty and evaluations.
Organize a personal celebrations for special occasion of our guests.
Daily, weekly, monthly planning for sales visit to travel trade in Thailand and Southeast Asia
Presentation on destinations and preparation for proposal on incentive groups, special events
Coordination on local and international events
Monthly promotional action plan and execution
Monthly newsletter on social media and direct communications
Human development and training, set target and supervision on local and international sales team members.
Monthly sales report
Handling of tours, transfer, flight and ferry tickets.
Handling of job assignment to tour guides or guest services
Preparation of monthly operation planning
Recruitment of tour guides, car rental companies and suppliers in Thailand and Indochina
Evaluation on service providers, tour guides