1. To monitoring sales calls and hold briefing sessions to TSR to ensure the quality objectives of call center and the quality assurance scheme is adequately communicated.
2. To objectively assess and constructively feedback the qualityof phone handling skill of TSR according to preset criteria then communicate and report regularly to Operations Managers & team leaders on area to improve quality and recommends ways for improvement on strengths and weaknesses on TSR's call handling performan
The overall accounting system which involve the process of developing and reporting financial information to support Management and HO Accounts. Furthermore, controlling and monitoring of accounting system is required to ensure that the financial Information is trustworthy.
-To prepare the daily and monthly Financial report.
- To coordinate with MIS, Data center and Helpdesk to solve day-to-day system's problems.
- To control the month end processing as the schedule
- To supervise the
Monthly management book & monthly reporting i.e. sale by barnd,sale by customer,CIV chart.
-Support team on monthly closing & completely reporting on controller program i.e. Magnitude,OGXwin Tracking data for analysis i.e. SFC,PO, sales by customer,SAP,Qick view.Contact sales/Marketing people and follow up data for consolidation.