คุณแนะนำงานนี้ให้เพื่อน

ตำแหน่งงาน
Team Leader - Customer Service Coordinator

รับสมัครโดย
บริษัท จัดหางาน เวิร์คเมท โซลูชั่นส์ จำกัด

คุณสมบัติ

1. Bachelor’s degree in any field (If have automobile knowledge will be a plus)
2. At least 3 years working experience in customer service or call center.
3. Good English communication skills (TOEIC at least 600 if available)
4. Excellence customer service and interpersonal skill
5. Good Attitude and can work under pressure.
6. Good Teamwork Skill
7. Required to work in shift 24 hrs., weekends and holidays.
8. Proficiency computer skill with Word and Excel and KPI management (such as AHT, abandon is a plus)

รายละเอียด และ ลักษณะงาน
• Assign, Manage shift schedule. • Monitor, supervise and improve a team member. • Provide case consultant and act as a leader when agent require call escalated. • Check the timely handling of all inquiry, complain cases. • Monitoring call traffic, call agent management and team building. • Monitoring closely agents under the following aspects: - Correct call greeting - Correct case handling to follow SOP and case management. - Check the correctness of information that given to customer. - Monitor agent’s work under the aspect of workflows, effectiveness and productivity. • Solve internal team conflict. • Complaint management • Send daily report to client. • Set team’s KPI and evaluate team’s performance under KPIs. • Act as a PIC with client if have escalated issue. • Support other duties, special assignment and adhoc assigned by Manager.

จังหวัด / เขต
กรุงเทพมหานคร พญาไท, ราชเทวี (สานเสนใน), ดินแดง

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