คุณแนะนำงานนี้ให้เพื่อน

ตำแหน่งงาน
Process Trainer Japanese

รับสมัครโดย
บริษัท จัดหางาน เวิร์คเมท โซลูชั่นส์ จำกัด

คุณสมบัติ

1. N1 Certified
2. Japanese competency in 4 skills (writing, reading, speaking, listening)
3. More than 4 years of experience in using Japanese
4. Experience in BPO industry will be a plus
5. Logical thinking, analytical thinking
6. Self motivated, proactive, team work spirit
7. Can go on overseas business trips or training

รายละเอียด และ ลักษณะงาน
• Train agents on product and process, as and when there are NHT batches • Monitor contacts and find out areas of opportunity • Work closely with Ops and Quality team design action plans to plug areas of opportunity • Responsible for defined training conversion • Managing retention during training • Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers • Demonstrating innovation in training by carrying floor requirement into classroom training. • Maintaining Data as per training Processes • Drive C-Sat & E-sat initiatives to add value to the Process and customer • Must have excellent presentation and communication skills. • Should be able to drive key performance metrics related to training • Must have the ability to work under pressure & in an unstructured environment. • Must be flexible to being up-skilled on VASS & quality • Excellent communications skills • Proficient with MS Office • Production hours to be given weekly in the absence of NH training

จังหวัด / เขต
กรุงเทพมหานคร พระโขนง, บางนา

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