คุณแนะนำงานนี้ให้เพื่อน
Specialist
บริษัท อี-เมอร์แชนท์ จำกัด
- Bachelor of faculty of information and communication technology or faculty of business administration.
- English language certificate in any proficiency test list such as Toeic, Toefl and Ielts.
- Any certificate of small class of retail and hospitality industry would be advantageous.
- Male/Female Age between 27-33
- 2 years previous experience in the pre-sale or technical consultant roles.
- 1 years previous experience in the retail business and hospitality industry would be advantageous.
Marketing
Solution
- Finding solution that is suitable for the job
- Create workflow, concept, SOP for workflow sequence.
- Site survey to get various requirements from customers
- Coordinate for meetings, make agreements with relevant teams about creating a solution
- Create timeline to work, create Action plan
- Coordinate with relevant departments to create a solution
- Test the system after develop
- Gather test data. To inform the suggestion and create manuals
- Coordinate create marketing material (Sales Kit, VDO, Brochure, Social media)
- Training for related parties
- Upload product information on KM and announce product standard announcements to all parties.
- Follow up on the solution implementation in the project.
Hardware
- Providing equipment for support marketing and solutions
- Compare and select equipment for various projects
- Coordinate for mutual agreement on equipment suitability
- Create timeline for testing equipment
- Test equipment
- Gather test data for creating a Standard product.
- Coordinate create Marketing material (Sales Kit, Brochure, Social media)
- Training for related parties
- Upload product information on KM and announce product standard announcements to all parties
Special Project
- Propose the right solution for the project
- Get various requirements from Partner and Customer to apply the solution to suit the project
- Make a system to offer customers and test the operation of the system
- Implement system for customers
- Standby process
- Support work for customers in case of working problems
- Provide information for support for the relevant team
- Track the performance, support, and project performance
Support
- Receive issues, investigate problems and find solutions from customers via call in, eMail, etc.
- In the case of hardware devices, will coordinate with the workshop to inspect
- In the case of software, will coordinate with the develop side to inspect in case of Bug
- In the event that it cannot be resolved will coordinate with the foreign country for more information
- Update the editing information on KM to use as a space for sharing information with other parties.
- Help support other departments in the event of a manpower shortage or an urgent project.
Other
- Training product for new employees
- Liaise with foreign countries to request various information for teams and departments
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