• Manage daily operations (front desk, housekeeping, food & beverage, maintenanace, etc.).
• Monitor staff performance, schedules, and training to ensure excellent service delivery.
• Implement standard operating procedures (SOPs) to improve efficiency and service quality.
• Monitor service quality, cleanliness, and efficiency in guest departments.
• Respond promptly to guest feedback and resolve any issues to maintain high satisfaction.
• Monitor budgets, costs, and operational KPIs to max
● Provide administrative support for the school
● Liaise with the Directors to administrate the School calendar
● Support with administrative tasks such as ordering supplies, laminating, photocopying, filing etc. as required
● Ensure that all enquiries are handled in a polite and efficient manner, using the English Language as the
main initial medium. Ensure that telephones are answered using appropriate greeting
● Use office tools available to manage information and store materials in a ti