Tire techinical service , Warranty claim management , Sale
50,000บาท ขึ้นไป
23 ต.ค. 2569
23 ต.ค. 2569
ตำแหน่งที่สนใจ
Tire techinical service , Warranty claim management , Sale
ประวัติการศึกษาสูงสุด
จบการศึกษาแล้ว ในปี พศ. 2551
ปริญญาตรี RBAC
ปริญญา ตรี
การบริหารการจัดการธุรกิจ
3.08
ปวส. E-TECH
ปวส
Information Technology
3.17
ประวัติการทำงาน
18 ปี
มิถุนายน 2551 ถึง มกราคม 2555
Tyre Technician Service
YOKOHAMA TIRE TEST CENTER OF ASIA
Unnamed Rd Tambon Ta Sit Amphoe Pluak Daeng Chang Wat Rayong 21140
สำหรับสมาชิกเท่านั้น
• Prepared test tires and vehicles, including precision wheel alignment and mounting.
• Conducted test drives, recorded performance metrics, tread depth measurements, and failure photography into detailed check
sheets.
• Managed test tire inventory, weight measurements, and scrap disposal procedures.
• Maintained test track facilities and monitored track safety conditions.
• Led regional customer and OEM relationships across ASEAN and India, connecting distributors, local teams, OEM customers,
commercial teams, and headquarters to meet customer needs and business goals.
• Identified business growth opportunities using customer feedback, market trends, competitor analysis, and field data to support
product and business strategies.
• Worked with commercial and cross-functional teams to strengthen customer relationships, support new business, and meet
customer and market needs.
• Led customer issue resolution and technical support, including warranty claims, failure analysis, product performance, and
customer complaints across multiple markets.
• Led field investigations and customer feedback programs, turning market insights into actions to improve products, customer
satisfaction, and business results.
• Developed regional standards, SOPs, and training programs to improve technical skills and service quality across local teams.
• Coached regional technical teams and local stakeholders through training, knowledge sharing, and standardized work practices.
• Managed distributor and subsidiary relationships, providing technical and market support and ensuring products and services met
local market needs.
• Served as Risk Management Representative and supported ISO 9001 / ISO 14001 compliance initiatives within the regional quality
framework.
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 35 คำ/นาที อังกฤษ 50 คำ/นาที
รถยนต์ ,
รถยนต์ ,
โครงการ / ผลงาน / เกียรติประวัติ / บุคคลอ้างอิง
• Digital Process Automation: Implemented a VBA-based automation project for data processing, successfully reducing data
handling and processing time by 40%.
• Quality & Traceability Improvement: Developed and launched a digital platform for scrap tire traceability, significantly enhancing
quality-control efficiency and tracking accuracy.
• Regional Capability Building: Designed and delivered comprehensive technical training programs (Basic/Advanced Tire
Knowledge, TBR Knowledge) to distributors, subsidiaries, dealers, and major fleet accounts across regional markets.
• Global Strategic Alignment: Regularly prepared and presented technical field insights and project results at global headquarters
staff meetings in Japan to align regional customer feedback with headquarters strategies.
• Regional Customer & Quality Intelligence: Led a structured field quality program across 7 ASEAN and India markets, with at least
2 visits per country annually, identifying customer issues and driving OEM quality and warranty improvements.
• Reduced Warranty Claims: Led field quality investigations and tire compound improvements for SUV tires in Thailand, reducing
warranty claims to almost zero across 56,000+ units.
• Improved Product Durability: Used data analysis to identify high defect tire sizes and implemented structural reinforcement,
reducing claims Side Cut by 41% and CBU by 69% across target sizes in India, while improving Truck & Bus tire construction to
match Asian operating conditions.
• Improved Fleet Tire Efficiency: Conducted competitive benchmarking of Light Truck and Truck & Bus tires, validating superior
tread life and achieving the lowest Cost Per Kilometer (CPK) among key competitors.