ตำแหน่ง Service Excellence Manager

บริษัท BANGKOK RESIDENCE 88 COMPANY LIMITED

ที่อยู่บริษัท Bangkok, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Restructured Contact Center workflows and introduced real-time SLA monitoring, collaborating with Marketing to refine lead qualification and inbound routing.
- Rebuilt Customer Service team after full staff turnoverdesigned onboarding process, created new SOPs, and eliminated entire case backlog within the first month.
- Redesigned contract retention operations and call scripts, establishing a systematic follow-up cadence that reversed declining renewal performance.
- Created the QA function from zerodeveloped scoring rubrics, calibration sessions, and a monthly re-training framework driving consistent quality gains.

ตำแหน่ง Customer Service Manager

บริษัท Carsome Certified (Thailand) Co., Ltd.

ที่อยู่บริษัท Bangkok, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Managed end-to-end customer service operations, overseeing QA monitoring, team motivation programs, and workforce allocation for a 35-member contact center.
- Revamped telemarketing SOPs and call scripts, implementing structured coaching sessions tied to individual performance data.
- Introduced daily and weekly performance dashboards, enabling real-time visibility into team output and proactive coaching interventions.

ตำแหน่ง Center of Excellence Manager

บริษัท Dhipaya Insurance Public Company Limited

ที่อยู่บริษัท Bangkok, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Led Salesforce CRM enhancement, chatbot strategy, and omnichannel customer service transformation.
- Integrated Salesforce CRM with omnichannel platforms, creating a unified customer support workflow.
- Reduced SLA by approximately 20% through daily dashboard monitoring and backlog management across departments.
- Launched a LINE OA chatbot enabling customers to receive motor insurance quotations through self-service.