ตำแหน่ง Quality Evaluator

บริษัท Concentrix CVG Malaysia Sdn. Bhd.

ที่อยู่บริษัท Kuala Lumpur, Malaysia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Facilitate internal chat monitoring, client calibrations, and CSAT alignment sessions.
- Deliver data-driven Attainment, Calibration, and Variance reports to cross-functional stakeholders.
- Audit leadership evaluations and provide targeted feedback to ensure strict QA scoring accuracy.
- Provide strategic insights to Operations and Account
- Management to drive process improvements.
- Partner with Quality Management to optimize training, tools, and CSAT performance framew

ตำแหน่ง Customer Service Advisor

บริษัท Concentrix CVG Malaysia Sdn. Bhd.

ที่อยู่บริษัท Kuala Lumpur, Malaysia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Commercial Support
Supported business and enterprise customers across Southeast Asia region with licensing agreements and
entitlement management via phone and email.
Assisted with activation, license key management, portal access, and administration.
Guided basic troubleshooting and conducted remote support sessions.
Escalated issues to the appropriate support team for further resolution.
Consumer Support
Provided technical support for operating systems and productivity software applications via phone, chat, and email
across Southeast Asia region.
Assisted customers with license validation, subscription management, billing issues.
Identified and guided customers through basic troubleshooting for installation, software activation, updates, and
system performance issues.
Coordinated with higher-level teams to resolve advanced technical cases.
Gaming Service Support
Handled customer inquiries via chat and email across Southeast Asia and global markets.
Conducted remote troubleshooting sessions to resolve technical, software and gaming service-related issues.
Supported customers with account access, subscription, purchase, billing, refund, and hardware warranty inquiries.
Escalated issues to the appropriate support team for further resolution.

ตำแหน่ง Social Media Chat Support

บริษัท Concentrix Services Thailand Co., Ltd

ที่อยู่บริษัท Bangkok, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Managed customer inquiries via chat, email, and outbound calls, ensuring timely
responses and proper escalation.
Troubleshot advertising issues on social media platforms to support campaign
performance.
Coordinated customer appointments with marketing teams, maintaining SLA and
process compliance

ประสบการณ์ทำงานอื่นๆ
Business Process Delivery Associate 12/2019 - 12/2020
Accenture Technology Sdn Bhd
Managing and safeguarding content effectively on digital platforms.
Responded to user inquiries with high quality, speed, empathy, and accuracy.
Maintained up-to-date knowledge of client policies and operational guidelines.