- Provide customer support across multiple communication channels and follow up on user issues to ensure timely resolution.
- Coordinate operational workflows and collaborate with internal teams to resolve technical and account-related concerns.
- Monitor recurring issues, support process improvements, and enhance operational efficiency and service quality.
- Managed customer communication through online channels and followed up on inquiries until resolution.
- Coordinated with internal departments to ensure accurate information and effective customer support.
- Assisted with marketing activities and reviewed customer feedback to improve service quality.
- Managed seller accounts on Shopee and Lazada to drive sales growth and marketplace performance.
- Planned and executed promotional campaigns to improve store visibility, conversion, and revenue.
- Analyzed sales data and marketplace performance to identify growth opportunities and improve sales performance.
- Coordinated cross-functional teams to support campaign execution and marketplace operations.
- Increased sales revenue from THB 900K to THB 9M within one year (10x growth)
- Achieved Top 3 Ranking in Shopee Home Security Camera Category.
- Increased Shopee Official Store followers from 25,000 to over 78,900 (3.2x growth).
- Maintained a customer rating of 4.8/5 for four consecutive years.
-
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 30 คำ/นาที อังกฤษ 35 คำ/นาที
รถยนต์ ,รถจักรยานยนต์ ,
รถจักรยานยนต์ ,
AI Tools (ChatGPT, Claude, Gemini)
CapCut (Video Editing)
Canva (Graphic Design)
Basic Photo & Video Editing
โครงการ / ผลงาน / เกียรติประวัติ / บุคคลอ้างอิง
PROJECT EXPERIENCE
MotorZing | E-commerce Growth & Marketplace Expansion Project | 10X PLUS CO., LTD
Jan 2024 - Jul 2025
- Managed marketplace operations and product growth across Shopee, Lazada and Tiktok.
- Conducted market and competitor analysis to identify product opportunities and improve sales performance.
- Executed major marketplace campaigns (9.9, 10.10, 11.11, 12.12, Flash Sale) to drive traffic and sales growth.
- Managed product launches, including listing optimization, pricing strategy, campaign setup, and sales performance tracking.
- Planned and executed KOL and TikTok affiliate campaigns, leveraging creator content and product tagging to drive traffic and marketplace sales.
- Worked with cross-functional teams to develop product content, promotional materials, and conversion-focused product pages.
- Achieved a 4.9/5 product rating with 870+ reviews for Aston ATX Motorcycle Phone Holder.
- Successfully launched Aston Rider X Helmet Camera, achieving a 4.9/5 rating, 133+ reviews, and 500+ product favorites.
- Utilized Excel, Google Sheets, and AI tools to analyze sales performance, campaign effectiveness, and customer insights.