ตำแหน่ง Operations Support

บริษัท Kea Hire

ที่อยู่บริษัท New Zealand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Managed Day to day admin And operation activities
Handled customer enquires
Assisted in process improvements

ตำแหน่ง Customer Enablement Specialist - Team Leader

บริษัท GEE Energy

ที่อยู่บริษัท Melbourne

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Managed daily office operations and liaised with building facilities.
• Coordinated meetings, appointments, travel arrangements, and calendars for management and directors.
• Prepared reports and maintained accurate customer records and registers.
• Responded to customer enquiries and provided administrative support across multiple departments.
• Monitored team workflows and assisted in improving efficiency and response times.
• Updated policies, procedures, and training materials to support compliance requirements.
• Assisted with onboarding, training, and ongoing support for team members, including offshore staff.
• Supported the implementation of new CRM systems and trained employees on updated processes.
• Maintained professional relationships with internal and external stakeholders.
• Assisted with project coordination, product launches, and general office administration

ตำแหน่ง Valuation Support Coordinator

บริษัท WBP

ที่อยู่บริษัท Melbourne

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Coordinated valuation requests with brokers, financial institutions, customers, and external stakeholders.
• Registered valuation requests within 24 hours while managing competing priorities and workflow deadlines.
• Utilised Salesforce and ValEx to maintain accurate records and track progress.
• Resolved client enquiries and complaints in a professional and timely manner.
• Delivered high-volume email support and maintained KPI performance.
• Supported training initiatives and process improvements to enhance operational efficiency.
• Built professional relationships to ensure positive customer outcomes.

ประสบการณ์ทำงานอื่นๆ
AMI Data Agent
CitiPower / Powercor Australia | Melbourne | April 2014 – December 2020
• Processed compliance reports and monitored KPI reporting.
• Investigated and resolved exceptions arising from market and system automation.
• Identified root causes of data discrepancies and implemented corrective actions.
• Maintained expert knowledge of legislative changes affecting the utilities industry.
• Provided exceptional customer service to retailers and stakeholders.
• Liaised with internal and external stakeholders to resolve enquiries.
• Processed service orders and market change requests.
• Supported development and coaching of new team members.
Billing Analyst
CitiPower / Powercor Australia | Melbourne | March 2013 – April 2014
• Processed billing exceptions and support services for electricity retailers.
• Analysed unbilled revenue to facilitate accurate billing outcomes.
• Prepared daily billing reports and maintained accurate records.
• Liaised with external stakeholders to obtain required information.
• Assisted teams with problem-solving and process improvements.
• Achieved KPIs while supporting colleagues to meet performance objectives.
Customer Service Representative
Genesis Energy | Hamilton, New Zealand | April 2012 – February 2013
• Confidently received inbound phone calls and resolved customer enquiries.
• Assisted with customer credit and billing queries to identify solutions.
• Discussed and provided pricing information over the phone and by email.
• Built rapport with customers while professionally handling complaints.
• Opened and closed customer accoun