ตำแหน่ง Resort Manager

บริษัท Phi Phi Bay View and Premier Resort

ที่อยู่บริษัท Koh Phi Phi

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Overseeing all daily operations of a property. Leading teams across multiple departments—such as front desk, housekeeping, and food and beverage—to ensure a seamless guest experience. Managing budgets, facility maintenance, marketing promotions, and staff training.
• Guest Relations: Mediating complaints, overseeing-ins/check-outs, and ensuring customer satisfaction to maintain high retention rates.
• Staff Leadership: Recruit, hire, train, and schedule staff. Act as a liaison between department heads to ensure everyone works cohesively.
• Financial Management: Develop budgets, track daily revenues, control operational expenses, and adjust pricing strategies for seasonal fluctuations.
• Sales & Marketing: Coordinate promotional activities, event planning, and marketing campaigns to boost occupancy rates.
• Facilities & Maintenance: Work with engineering teams to ensure grounds, pools, and rooms are clean and in pristine condition.
• Safety & Security: Enforce emergency protocols, health codes, and legal compliance (e.g., fire safety, kitchen hygiene)

ตำแหน่ง Room Division Manager

บริษัท Siamese Asset Public Company Limited

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Ensuring the best guest experience provided by the Front Office, concierge and reservations team.
• Overseeing the housekeeping to make sure that all scheduled tasks have been met and to perform at exceptional hygienic methods.
• Inspected rooms for damages and sufficient housekeeping practices.
• Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
• Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
• Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams.
• Reduced operational costs through strategic vendor negotiations and optimizing inventory management processes.
• Developed strong relationships with corporate clients, enhancing brand loyalty and driving repeat business.
• Optimized room occupancy rates through proactive analysis of booking trends and adjusting pricing strategies accordingly.
• Boosted revenue generation by collaborating with sales and marketing teams to develop effective promotions.
• Ensured optimal staffing levels during peak seasons, coordinating with HR for timely recruitment and training of new hires.

ตำแหน่ง Hospitality Consultant

บริษัท Self Emplyed

ที่อยู่บริษัท Phuket

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Collaborated with management teams to identify areas for improvement in operational processes, leading to cost savings and increased efficiencies.
• Created memorable guest experiences through the design of unique hospitality concepts catered specifically towards target demographics.
• Increased occupancy rates through market research and competitive analysis of industry trends.
• Reduced operating costs by negotiating favorable contracts with vendors, suppliers, and service providers.
• Boosted revenue with targeted marketing strategies and promotions tailored to local events.
• Generated positive online reviews by proactively addressing guest concerns while maintaining a professional demeanor at all times.
• Maximized event revenue by creating customized packages tailored to client preferences and budgets.

ประสบการณ์ทำงานอื่นๆ
Hotel Operations Manager, 02/2019 to 07/2020
OYO Thailand – Phuket
•tabEnhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
•tabManaged daily hotel operations, ensuring smooth functioning and excellent customer service.
•tabDeveloped and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
•tabIncreased employee retention rates through effective leadership techniques that fostered team cohesion.
•tabImplemented innovative marketing strategies to increase occupancy rates and revenue generation.
•tabSpearheaded the development of new policies and procedures to address evolving industry trends and guest needs.
•tabImproved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
•tabCoordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
•tabOversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
•tabOptimized inventory management systems to reduce waste while maintaining property standards.
Guest Relations Manager, 07/2018 to 02/2019
Aksorn Rayong (MIDA Hospitality) – Klaeng, Rayong
•tabMaintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
•tabCollaborated with outside departments to coordinate solutions and retain guest satisfaction.
•tabDeveloped and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.
•tabFostered a culture of exceptional customer service within the Guest Relations department through ongoing coaching and development opportunities for team members.
•tabCoordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
•tabCoached and developed associates to improve soft skills and recovery techniques.
•tabMonitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
•tabDeveloped and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
Front Office Manager, 12/2017 to 07/2018
Casa Nithra Bangkok – Phra Nakhorn, Bangkok
•tabStreamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
•tabDeveloped procedures to establish accurate and organized check-in and check-out processes.
•tabFacilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
•tabHandled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
•tabManaged room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
•tabImplemented cross-training program, enhancing team flexibility and coverage during peak periods.
Assistant Front Office Manager, 07/2017 to 11/2017
S Hadyai Hotel – Hat Yai, Songkhla
•tabAssisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
•tabProvided support to the Front Office Manager during peak times or staff absences, always ensuring consistent management presence.
•tabSupervised payroll corrections for accuracy and duplications.
•tabImproved team performance by providing regular training on customer service techniques and hotel policies.
•tabEnhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
•tabOrganized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
•tabMaintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
Guest Services Supervisor, 06/2016 to 07/2017
Siam Oriental Hotel Hatyai – Hat Yai, Songkhla
•tabResolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
•tabEnhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
•tabMonitored team performance to confirm customer service standards were consistently met.
•tabStreamlined operational processes to maximize efficiency and customer satisfaction.
•tabStreamlined check-in and check-out processes for increased efficiency and reduced wait times.
•tabCollaborated closely with other departments to meet guest needs and provide best possible experience.
•tabSupported team members by offering constructive feedback and coaching as needed.
Guest Service Agent, 01/2014 to 01/2016
AccorHotels – Phuket
•tabActed as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
•tabImproved guest experiences scores by consistently delivering exceptional service through active listening skills.
•tabEnhanced guest satisfaction by addressing concerns and providing prompt resolutions.
•tabResponded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
•tabGreeted guests upon arrival and offered assistance.
•tabHandled cash transactions accurately, balancing daily reports at the end of each shift.
•tabCommunicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Guest Service Agent, 02/2012 to 01/2014
Absolute World – Phuket
•tabSupported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
•tabResolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
•tabAssisted guests with check-ins, account inquiries, and any additional services needed.
•tabActed as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
•tabImproved guest experiences scores by consistently delivering exceptional service through active listening skills.

สถาบัน Phuket TEFL

หลักสูตร TEFL/TESOL