ตำแหน่ง Guest service agent

บริษัท Novotel Bangkok Ploenchit Sukhumvit

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Greeting and thanking guests in a sincere, friendly manner.
-Checking guests in on arrival and out on departure.
-Assigns rooms. Accommodates special requests whenever possible for next arrival guest.
-Offer consistently professional, friendly and provide information clearly to guests.
-Manages and resolves all guest complaints in a professional and courteous manner.
-Processing food and beverage requests.
-Accepted mail and parcels, and organized them for guests to pick up.
-Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues.
-Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy.
-Corporate with colleagues from all departments, in particular Housekeeping,
Accounting and Reservation.
-Complete daily check list.

ตำแหน่ง Client Operations Executive

บริษัท Hotelbeds Thailand

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Provide excellent customer service.
-Attend worldwide client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
-Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
-Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
-Act and suggest on improvement opportunities identified during daily work.