Hard skills.
Experienced in delivering product knowledge training through both online and on-site platforms, including training needs analysis (TNA), training program planning, and material development. Skilled in preparing and submitting training-related documents to the Department of Skill Development (DSD), coordinating training activities, and evaluating training effectiveness. Proficient in training data analysis and creating digital training and promotional content, including corporate TikTok content creation.
Soft skills.
Possess strong communication and presentation skills with the ability to deliver training effectively, along with excellent coordination and stakeholder management skills. Demonstrate leadership, problem-solving ability, analytical thinking, adaptability, time management, and attention to detail to ensure smooth training operations and positive outcomes.
Created sales performance dashboards in excel to evaluate progress and identify
training needs of in store employees.
prepared and submitted training related documents to the department of skill development for approval.
organize training classes and coordination for internal and external training .