- Coordinated international freight forwarding operations for high-value accounts, ensuring compliance with shipping procedures and client requirements
- Managed 50+ shipment documents per week (invoices, billing instructions, and operational records) with high accuracy, minimizing errors and delays
- Tracked and updated shipment status for multiple active shipments using ERP systems and Excel, ensuring on-time delivery
- Collaborated with cross-functional teams (Customer Service, Finance, Operations) to streamline processes and improve service efficiency
- Maintained clear communication with clients and stakeholders to support smooth operations and high service quality