1. Investigated product quality issues and supported root cause analysis using analytical techniques
Collaborated with QC, R&D and production teams to troubleshoot and improve product quality
2. Documented and communicated product trends to support issue resolution
3. Developed a web-based system using Power Apps and Power Automate to collect specialized test data and store it in Excel
4. Completed training in ISO 9001:2015 QMS, gaining knowledge of quality control processes and documentation