- Managed return data for Dealers and MDT channels nationwide.
- Verified claim documents and evidence for defective product returns.
- Coordinated logistics documents and lead times for carrier pickups.
- Prepared monthly and annual reports on return performance.
- Controlled and audited logistics and transportation costs.
- Conducted onsite training for service centers and provincial dealers.
- Resolved consumer protection cases (OCPB) and legal disputes.
- Coordinated with Sales and internal departments to support business operations.