1. Zabbix Monitoring Implementation
Role: IT Support Team Lead / System Engineer
- Designed and implemented Zabbix monitoring system for servers and services
- Created monitoring templates, triggers, dashboards, and alert notifications
- Proactively detected system issues and reduced system downtime
- Provided monitoring reports and documentation for operations team
Skills used:
Zabbix, Linux, Windows Server, System Monitoring, Incident Management
2. Enterprise Notebook Replacement Project (1,500 Users)
Role: IT Support Team Lead
- Led company-wide notebook replacement for 1,500 employees
- Coordinated asset inventory, deployment schedule, and user communication
- Managed OS imaging, software installation, and data migration
- Resolved user issues during rollout and ensured minimal business disruption
Skills used:
IT Asset Management, Windows Deployment, Team Coordination, End-user Support, Project Management