Legal Support & Documentation:
Managed complex legal documents, contracts, and dispute-related paperwork in a high-pressure international law firm
environment. Translated legal documents between Thai and English with precision to support cross-border client
communication. Maintained confidentiality and professionalism in handling sensitive client information.
Coordination & Administrative Support:
Organized logistics for corporate outings and client events, including hotel and restaurant bookings, demonstrating strong
planning and customer service skills. Handled financial disbursements and coordinated with the accounting team, showcasing
attention to detail and accountability in administrative tasks.
Technical Support & Customer Service:
March - December 2024
Provided timely, professional technical support to internal teams and customers, ensuring clear communication and fast issue
resolution. Prioritized urgent incidents, met SLAs, and consistently exceeded customer expectations to enhance service
eficiency and user experience.
Business Analysis & Solution Design:
Created user guides and led training to empower customers and internal teams. Designed mall system workflows for a new
project using Visio, and played a key role in developing the Tenant Portal software.
Vendor Management & Coordination:
Liaised between mall managers and head ofice to support vendor management for temporary rentals. Ensured policy
compliance, accurate documentation, and smooth vendor onboarding.
Communication & Collaboration:
Communicated technical concepts to non-technical stakeholders, aligning digital solutions with business needs. Collaborated
cross-functionally to streamline processes and enhance service delivery.
Project Management & Coordination:
Managed timelines for store openings, refurbishments, and closures, ensuring projects were delivered on schedule, within
budget, and met high-quality standards. Successfully aligned project outcomes with client expectations and organizational
goals. Coordinated with IT, operations, and cross-functional teams to align project schedules, resources, and milestones,
ensuring smooth execution and seamless collaboration across departments.
Problem Solving & Decision Making:
Monitored and tracked progress on store development activities, identifying variances and implementing corrective actions to
minimize delays and cost overruns. Demonstrated strong problem-solving skills to maintain project eficiency. Assisted in
identifying potential risks and implemented mitigation strategies to proactively address challenges, ensuring successful project
completion and minimizing disruptions to timelines.
Communication & Stakeholder Management:
Facilitated communication between internal teams and external contractors to streamline workflows, resolve operational issues,
and ensure seamless project delivery. Strengthened collaboration and alignment across stakeholders. Prepared and presented
regular progress reports to senior management, ofering insights, performance metrics, and actionable recommendations to
improve project eficiency and efectiveness in future initiatives.
Operational Eficiency & Process
Improvement:
Ensured accurate record-keeping and proactive variance management, contributing to improved operational eficiency and
project transparency. Leveraged cross-functional collaboration to identify opportunities for process improvement, enhancing
overall project delivery and team performance.