Digital Order Automation (2025 May): Partnered with IT to design and deploy robotic automation (RPA) for purchase order processing. Replaced manual PO downloads and SAP entry with end-to-end automation, reducing processing time by 92% (from 2 hours to 10 minutes), eliminating human error, and freeing team capacity for higher-value tasks. Delivery Optimization – N+3H (2025 Jun): Piloted urgent order delivery improvements with premium car dealers (BMW, Benz, Mitsubishi, ACT). Introduced “N+3H” process to cut lead time, improving fulfillment rate and raising customer satisfaction scores on urgent orders. Back Order Reduction (2024 Oct): Established root-cause monitoring system for back orders. Coordinated with sales and supply planning to proactively resolve gaps, reducing back orders by 96%, improving delivery reliability, and strengthening customer trust. SAP DO/PO Integration (2024 Nov): Collaborated with IT to develop a tool that automatically matches Purchase Orders (PO) with Delivery Orders (DO) in SAP. The system now auto-generates a summary and sends it to designated teams, replacing manual matching. This improvement enhanced order accuracy, eliminated duplication, and reduced reconciliation time for Modern Trade accounts. Customer Engagement via LINE OA (2025 Apr): Expanded digital inquiry channel adoption, growing usage to 550+ inquiries/month. Improved accessibility for B2B customers and reduced email/phone traffic, making service faster and more convenient. Smart Bot Integration - DOPS (2025 Jul): Implemented automation for delivery date input in SAP orders. Removed manual entry requirement, improved accuracy, and increased speed of order confirmation.