ตำแหน่ง Senior Specialist -Call center

บริษัท Beko Thai Co,Ltd

ที่อยู่บริษัท 360 Moo3, Tambol Nonglalok, Amphur Bankhai , Rayong 21120

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
The business of the company is a business related to the production and distribution of electrical appliances. Including after-sales service In Thailand, there are factories in Rayong province Produce and export and sell refrigerators in the country I am work in the after sales service section. I am callcenter Supervisor responsible for monitoring call agent and control job ,assign job to our service center and our partner to service the customer house. And also control the follow-up of the customers that are open to the service center until the repair is complete. Make monthly reports : summary Inbound-Outbound Call, Summary Abandon Call , Summary Happy Call service (customer satisfaction) , Take care of the case, customer complaint (VOC) , Monitor job status of service partner , Monitor customer from social ( facebook , website, Line)
• Lead monthly nationwide training sessions for service center administrators alongside the technical training team, focusing on system operations, workflow optimization, and best practices for service center management.
• Special Qualifications / Key Strengths

• Experienced in leading nationwide training programs for technical and administrative staff.
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• Strong knowledge of system operations and service center workflows.
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• Skilled in team coordination, process optimization, and performance monitoring.
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• Excellent communication and interpersonal skills for both technical and non-technical audiences.
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• Ability to analyze issues and implement effective solutions in service operations

ตำแหน่ง Service Center Manager

บริษัท Graystone (Thailand) Co., Ltd.

ที่อยู่บริษัท : 74 Ramkhamhaeng Road, High Bridge High Bridge Bangkok 10240

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
the service (after sales service) product of Hard disk drive WD . Claim service and customer contact, both domestic and foreign. Control all job of service with company policies. Care center tidy. Customer Care and End-user Dealer and Distributor coordinate the preparation of Document Shipping import- export to the agency, in a report sent to foreign countries. Communication via e-mail. Foreign Preparation of documents such a purchase offer documents outlining costs for the accounting period. Control stock / order with the international and other. When customer calls to WD service center about a problem for our product , request claim then we must to help customer for resolve and suggest them if we can not then forward it to other team authorities. In order to resolve a customer , I manage staff of 5 at service center and manage 3 place for WD collection point : Chiang Mai , Khon Kaen , Phuket I training the system and train about the product for 3 place and handle every case from them for resolve on time . and other .

ตำแหน่ง Head of Admissions

บริษัท The International Engineering Public Company Limited.

ที่อยู่บริษัท 390 Ramkhamhaeng Road, Hua Mark, Bangkapi, Bangkok 10240.

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Control the inventory stock of stationary,office equipment to employees overtime is calculated in part out source for HR staff. Control - held a housewife. Security. The employee transfer documents. Prepare the proposed purchase of equipment, stationery and office supplies and equipment requested by the various agencies, and more.