ตำแหน่ง GM

บริษัท Tolani Resort Koh Samui

ที่อยู่บริษัท 442 m. Maret Lamai Koh Samui Suratthani

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General Manager
General Manager
Tolani Hotels · Full-timeTolani Hotels · Full-time
Dec 2024 - Present · 1 yr 1 moDec 2024 to Present · 1 yr 1 mo
Thaialnd · On-siteThaialnd · On-site
Tolani Resort Koh Samui, 27 Luxury Pool Villa.
General Manager:
Reporting directly to the CEO, I am responsible for the full strategic and operational leadership of Tolani Resort & Spa, a luxury beachfront property.

:Operations & Brand Management
Lead all aspects of resort operations including Front Office, F&B, Housekeeping, Spa, Engineering, and Security with strong alignment to Tolani brand standards and guest experience vision.
Streamlined SOPs and service touchpoints to ensure consistency and operational efficiency across all departments.

Delivered measurable improvements in cost control and revenue generation, optimizing GOP through margin-focused planning.

: Guest Experience & Reputation Management
Cultivated a guest-first culture through personalized service initiatives, resulting in higher online review scores and repeat guest ratios.

Managed and responded to guest feedback across platforms, maintaining a reputation of high service satisfaction and positive digital presence.

: Sales, Marketing & Commercial Strategy
Worked closely with commercial teams to implement market-responsive pricing, local partnerships, and digital campaigns that increased brand visibility and conversion.

Proactively tracked competitor trends and developed new revenue streams, including private beach experiences and exclusive F&B concepts.

: Leadership & Human Capital
Recruited and mentored a high-performing leadership team, focusing on succession planning, motivation, and skill development.
Conducted 360° performance evaluations, instilling accountability and continuous improvement across all departments.
Created a positive and empowering workplace culture

: Finance, Compliance & Asset Oversight
Prepared and executed annual budgets, aligning forecasting and performance goals with ownership expectations.
Oversaw CAPEX planning and preventive maintenance strategies to protect long-term asset value.
Ensured full compliance with safety, legal, and labor regulations.

ตำแหน่ง Hotel Manager

บริษัท The Peri Huahin by The Standard (Sansiri PLC)

ที่อยู่บริษัท 25 /2 หมู่บ้านหนองแก ถนนเพชรเกษม ตำบลหนองแก อำเภอหัวหิน จังหวัดประจวบคีรีขันธ์ 77110

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Hotel Manager
Hotel Manager
The Standard Hotel · Full-timeThe Standard Hotel · Full-time
May 2024 - Dec 2024 · 8 mosMay 2024 to Dec 2024 · 8 mos
Thialand · On-siteThialand · On-site
At The Peri Hotel Hua Hin, part of The Standard Hotels group, I was responsible for…”

Business Growth & Strategic Leadership

Proven ability to develop and execute revenue-driving strategies across multiple markets

Strong focus on identifying new business opportunities and building strategic partnerships

Skilled in analyzing market trends and competitive landscapes to maintain an edge

Operational & Financial Oversight

Hands-on leader in managing day-to-day operations with a focus on quality, efficiency, and service excellence

Full P&L responsibility, budgeting, forecasting, and financial reporting

Committed to compliance with brand standards, safety protocols, and local regulations

Collaboration with Corporate HQ & Stakeholders

Effective liaison between local teams and holding company to align strategic direction

Transparent communication and reporting of KPIs, insights, and challenges to executive leadership

Team Leadership & Talent Development

Inspiring leader who cultivates a high-performance culture

Strong track record in recruitment, mentorship, and succession planning

Champions ongoing training and staff development programs

Client, Partner & Guest Relations

Builds and sustains strong relationships with key partners, clients, and stakeholders

Trusted representative in industry events, negotiations, and public engagements

Deep commitment to guest satisfaction and exceptional service delivery

Marketing & Brand Presence

Oversees local marketing execution with an understanding of regional and cultural nuances

Works closely with marketing teams to localize campaigns for maximum impact

Reporting & Performance Management

Data-driven decision maker with a focus on KPIs and performance metrics

Skilled in identifying operational inefficiencies and implementing effective improvements

ตำแหน่ง Front Office Manager

บริษัท Mason Pattaya, Design Hotel, Marriott Hotel

ที่อยู่บริษัท 285 Moo3 ถ. สุขุมวิท ตำบล นาจอมเทียน อำเภอสัตหีบ ชลบุรี 20250 โทรศัพท์ : 038194699

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Marriott International logo
Front Office Manager
Front Office Manager
Marriott International · Full-timeMarriott International · Full-time
May 2022 - Dec 2023 · 1 yr 8 mosMay 2022 to Dec 2023 · 1 yr 8 mos
สัตหีบ, ชลบุรี, ประเทศไทย · On-siteสัตหีบ, ชลบุรี, ประเทศไทย · On-site
Front Office Manager;
Mason Pattaya – 35 Pool Villas, Ultra-Luxury Design Hotel

Key Responsibilities:

Guest Journey Oversight:
Ensure every guest enjoys a seamless, personalized experience from arrival to departure, including pre-arrival arrangements and post-stay follow-up.

Team Leadership:
Develop, train, and inspire a high-performing front office team to deliver exceptional 5-star service consistently.

Daily Operations:
Oversee front office operations, including scheduling, task delegation, and smooth coordination with other departments such as F&B, housekeeping, and engineering.

Problem Resolution:
Handle guest inquiries, complaints, and special requests promptly and professionally to ensure total satisfaction.

Revenue Generation:
Implement effective upselling strategies, manage yield, and drive additional revenue through walk-in bookings, room upgrades, concierge services, and the Mason Shop.

Quality Assurance:
Maintain high standards of cleanliness, service excellence, and strict compliance with Mason’s brand standards.

Key Achievements:

Elevated the hotel’s TripAdvisor ranking from 14th to 1st in Chonburi’s Upper Luxury Scale category.

Exceeded revenue targets by optimizing guest spend across multiple channels.

Successfully led cross-departmental coordination to deliver flawless guest experiences

สถาบัน PHR

หลักสูตร Develop Personality