ตำแหน่ง Supervisor

บริษัท GRT Financial

ที่อยู่บริษัท Remote- Southfield Michigan USA

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Manages Supervisor(s)/ Agents to deliver best-in-class client experience.
• Hires, coaches, and trains staff in job-related matters.
• Conducts performance reviews, motivate team members, and create strategies to improve client
experience.
• Develop, report on, adapt, and hold staff accountable to key performance indicators that drive company
goals.
• Ensures employees adhere to company policies and procedures.
• Recognizes and develops high-performing employees, and foster career growth and advancement
opportunities.
• Strategically plans, tracks, and executes short and long-term projects that support overall team and
company goals, and product, or service enhancements.
• Collaborate with affiliates and leadership to foster an excellent affiliate experience.
• Works with staff and senior management to identify opportunities and implement changes to improve
operating processes, both for effectiveness and efficiency.
• Adheres to departmental and individual goals, as well as service initiatives.
• Handle client escalations and complaints as needed.
• Performs other related duties as assigned.

ตำแหน่ง Client Services Representative

บริษัท GRT Financial

ที่อยู่บริษัท Remote- Southfield Michigan USA

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
References below for current position
● Take inbound and outbound calls for GRT and Huron Law Group clients.
● Respond to client concerns and update the clients profile as requested.
● Go over settlement offer details and accept or reject offers per client requests.
●Check emails throught the day to enure all custer request, questions or concerns are answered.
● Update all customer responses in debt manager insuring all notes are accurate.
● Properply deescalate confrontational situations.
● Provide 5 star customer based service.

ตำแหน่ง Sales Supervisor

บริษัท ACG,Spectrum Business

ที่อยู่บริษัท Boynton Beach, FL

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Supervises customer service representatives within the branch while providing the tools to ensure the
best service possible.
• Utilizes the company's training curriculum to define training expectations of the customer service
representatives.
• Available to the CSRs, as the authority, to help solve the daily issues arising with customers and
departments.
• Management such as; manages staff to support the overall performance of the branch's customer
service department, which includes but is not limited to: hiring, wage determination, performance review
and improvement, discipline, and dismissal.
• Provides example leadership in creating an environment that motivates and raises employee morale
by portraying a service oriented philosophy in a business-like and professional manner.
• Reports abilities and or deficiencies in processes as they affect the level of service and profitability
of the company.
• Performs functions required to gather and report information to the branch or regional operations
manager, and others concerning the branch's level of customer service.
• Schedules CSR workloads, monitors time and accrual or hours worked, and determines overtime
requirements based on the needs of the company. This includes approving all CSR vacations and leave
of absences.
• Manages all open orders, quotes, returns, claims, pricing discrepancies, etc., until the issues have been
resolved.
• Approves all credits, other than simple returns, to SupplyNet branches other than those which are being
handled personally by the branch or operations manager.
• Manages all elements associated with establishing and maintaining contract pricing for customers.
• Communicates directly with customers, suppliers, and co-workers to help resolve issues when
necessary
• Performs other duties as assigned