ตำแหน่ง Service Manager

บริษัท Jebsen & Jessen Co,.Ltd

ที่อยู่บริษัท 25/27 Sorrachai Budding, Ekkai, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Jan 2018 – Present

Operation Service Manager (Parts Sale & Service)/EHS Mr.

Sales & Business Development
• Developed strategic sales and service plans, achieving annual revenue growth and profitability.
• Expanded customer base through up-selling, cross-selling, and reactivating inactive accounts.
• Controlled P&L for 30 operations and optimized cost structure for higher margins.
Marketing & Customer Relationship
• Built strong relationships with key accounts and suppliers.
• Conducted market analysis and competitive benchmarking to identify growth opportunities.
• Designed and implemented marketing programs that increased sales and market share.
Quality & Service Management
• Directed warranty claims, repairs, and service campaigns, meeting deadlines and quality goals.
• Improved workshop efficiency with optimized resource allocation and scheduling.
• Ensured service excellence, achieving high customer satisfaction index.
Inventory & Logistics Management
• Planned inventory levels to minimize obsolescence and reduce costs.
• Managed logistics, purchasing, and shipping for cost efficiency and compliance.
• Streamlined processes, reducing operational cost by double-digit percentages.
System & Data Management
• Maintained SAP/CRM systems for sales & service tracking and analysis.
• Produced monthly performance dashboards to drive visibility and accountability.
• Used BI systems to improve productivity and decision-making.

ตำแหน่ง Operation Manager

บริษัท Hafele (Thailand)

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Hafele (Thailand) Co., Ltd (Building Material Company)
Jan 2016 – Jan 2018
Operation Manager
• Acting on duty of Service Manager With daily basic Manage 5 Aftersales service Engineer 4 Supervisor 4 Admin call center and 30 Technicians and Thailand outsourcing to response after sale service operation with product of electronic solution (Auto mastic sliding door, Access control), Furniture, Hardware, Home appliance
• Project Character like Construction in Real estate (Installation)
• Handle customer complaints and provide solutions in order to meet customer's satisfaction. Daily investigation on site to solve customer’s complaints at all times.
• Reporting to the Customer Service Manager on a weekly basis with regards activities of the department.
• Managing the customer service team on a daily basis to ensure that their time is used efficiently, they are serving customers professionally and that the department is productive. Leading the team to improve, and ensuring excellent standards of retention, training and recruitment.
• Communicating with customers regularly to ensure that they are aware of the timelines install & repair processes.
• Daily investigation on site to solve customer’s complaints at all times for Home appliance product.
• Assisting in the development of new customer documents, forms and checklists to continually improve service.
• To Review Operation and Cost Profit
• Working closely with the production manager and SCM director to create new service systems.
• Other relates job assignment from the management.

ตำแหน่ง Service controller

บริษัท IARP Asia Co,.Ltd

ที่อยู่บริษัท Phetchaburi

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
IARP Service Co., Ltd – Services Controller
Jan 2014 – Oct 2016 | Bangkok, Thailand
• Managed after-sales service contracts, repairs, and preventive maintenance for refrigerators.
• Oversaw warehouse & spare parts logistics to ensure on-time delivery.
• Increased sales per customer by promoting service contracts & preventive maintenance.
• Responsible for achieving 10 MB annual revenue in spare parts & equipment and 1–2 MB in service contracts.
• Handled more than 1,000 retail outlets nationwide with 24/48-hour SLA.

IARP Co., Ltd – Production Manager
May 2012 – Jan 2014 | Bangkok, Thailand
• Directed production shifts focusing on safety, efficiency, and KPIs.
• Coordinated QC, material preparation, and semi-finished goods delivery.
• Ensured monthly cycle count accuracy and inventory control.

IARP Co., Ltd – Senior Operation Supervisor (Warehouse)
May 2010 – May 2012 | Thailand
• Designed warehouse layout, SOPs, and implemented 6S standards.
• Supervised daily picking, packing, and outbound operations to exceed customer requirements.
• Trained warehouse staff, improved efficiency, and reduced overtime costs

ประสบการณ์ทำงานอื่นๆ
Mektec Manufacturing (Thailand) Co., Ltd – Production Supervisor
Jun 2006 – May 2010 | Thailand
• Supervised electronics manufacturing (HDD, flip chip, consumer products).
• Controlled yield, DPPM, and ensured on-time delivery to Japanese/American customers.
• Implemented Kaizen, 5S, and SGA to improve productivity.
• Managed manpower and supply planning with consistent efficiency improvements.
• Ensures operation of equipment by calling for repairs; evaluating new equipment
• Quality control in order to review self-inspection in any process concern
• Maintains work flow by monitoring steps of the process; setting processing variables;
• personnel and resources; studying methods; implementing cost reductions; developing
• reporting procedures and systems; facilitating corrections to malfunctions within process
• control points; initiating and fostering a spirit of cooperation within and between department

สถาบัน TUV NORD (Thailand)

หลักสูตร ISO9001:2015 Internal Auditor

สถาบัน KNOWLEDGE CENTER

หลักสูตร ISO14001:2004

สถาบัน KNOWLEDGE CENTER

หลักสูตร OHSAS18001:2007