ตำแหน่ง Manager – Contact Center

บริษัท Amway (Thailand) Ltd.

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Identify training and development needs within an organization through job analysis, appraisal schemes and regular
consultation with management team and human resources departments.
Monitor and review the progress of trainees through questionnaires and discussions with managers.
Conduct quality monitoring and feedback sessions for team to ensure that all team members provide excellent service to
customer.
Communicate performance against objective with the individual team member and to monitor constantly their
performance in terms of agreed key performance indicator (KPIs).
Providing professional and positive advices to subordinate for efficient operations and activities.
Coordinate with HR Team related to Training & Development issues.
Design and Implement Succession Plan, IDP for Supervisor and staff.
Develop and improve Knowledge Management Services (KM) for supporting the organization
’
s information in order that
internal staff are able to provide information to customer at a set standard and more efficiently
Working on a project Chatbot & Live Chat Amway