- Delivered professional and friendly guest service with extensive menu knowledge.
- Took and coordinated orders with kitchen and service teams to ensure efficient operation.
- Fulfilled roles such as Hostess, Cashier, and Food Checker; assisted with supervisor-level duties.
- Trained international interns in service sequence and restaurant operations.
- Designed promotional materials and sourced supplies for special events.
- Supported shift supervision, ensured team communication, and resolved service issues promptly.
- Assisted in training new team members and monitoring service quality on the floor.
- Acted as the front representative of the HR department, responsible for assisting job applicants and hotel staff.
- Scheduled interviews, provided support throughout the recruitment process, and contacted candidate references.
- Maintained and organized employee and applicant documents, ensuring completeness and accuracy.
- Registered new employees in the fingerprint attendance system, ensuring access to all scanners throughout the hotel.
- Coordinated with various hotel departments as assigned.
- Assisted in organizing employee celebration events at the hotel, such as themed Town Hall gatherings aligned with various festivals.