- Utilized Lean methodology and Six Sigma principles to streamline content moderation processes, consistently delivering 97-100% quality scores to meet client requirements.
- Conducted in-depth root cause analysis to identify and resolve recurring data quality issues.
- Developed and presented weekly quality reports and interactive dashboards to visualize moderation performance metrics, enhancing stakeholder understanding and facilitating data-driven decision-making
- Effectively communicated complex policy updates and calibration results, conducted coaching and feedback sessions with moderators, ensuring consistent moderation standards across the team.
มิถุนายน 2566 ถึง มีนาคม 2567
Content Moderator
Concentrix Malaysia
Kuala Lumpur, Malaysia
สำหรับสมาชิกเท่านั้น
- Moderated high volumes of user-generated content (text, images, videos) in adherence to client policies and community guidelines, ensuring platform compliance.
- Evaluated content for policy violations, including hate speech and violence, demonstrating strong analytical skills and attention to detail.
- Documented and reported content violations and emerging trends, providing actionable insights for policy improvement and process optimization.
- Recognized for consistent high performance (consecutive monthly 5-star performance ratings) and promoted to Quality Assurance Analyst after 9 months.
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย คำ/นาที อังกฤษ คำ/นาที
Technical Skills:
- Data Analysis: Data Manipulation, Data Visualization, Web Scraping, Basic Machine Learning
- Programming/Tools: SQL, R (dplyr, ggplot2, caret, RSQLite), Python (Pandas, NumPy, BeautifulSoup, Matplotlib, Scikit-learn), Looker, Power BI, Google Sheets & Excel (Analysis ToolPak, Pivot Tables, Power Query), Microsoft Office Suite
- Statistical Concepts: Normal Distribution, Confidence Intervals, A/B Testing, Hypothesis Testing, Correlation, Regression Analysis
Quality Control: Lean Methodology, Six Sigma, Root Cause Analysis
Soft Skills:
- Communication: Excellent verbal and written communication, honed through policy calibration and diverse professional interactions.
- Problem-Solving: Proven ability to analyze and resolve complex issues, demonstrating strong analytical and critical thinking skills.
Language Skills:
Thai (Native) | English (C1 Proficiency, Toeic: 965) | Italian (B2 Proficiency) | French (B1 Proficiency)