ตำแหน่ง Customer Experience Supervisor

บริษัท Ticket2Attraction (Global Connector Co., Ltd.)

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Oversee daily operations of the customer service team.
Lead and manage the team to optimize performance, scheduling, and workload distribution in
alignment with KPIs and business goals.
Address escalated customer complaints, providing effective solutions.
Collaborate with the Marketing and Product teams to integrate customer insights into product
development, feature enhancements, and new product requests.
Monitor system performance and suggest process improvements.
Analyze feedback and service data to identify trends and drive continuous improvement.
Research and identify new market opportunities, products, and services that align with the
company’s growth objectives.
Drive customer service operations improvements by optimizing workflows, SOPs, and internal
efficiency.

ตำแหน่ง Customer Success Manage

บริษัท Bookingmeta

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Built and maintained strong client relationships through onboarding, training, adoption support,
and retention strategies.
Monitored client engagement to identify risks and implemented proactive solutions.
Analyzed client feedback and usage data, delivering insights to product teams for continuous
improvement.
Collaborated with cross-functional teams to resolve issues and enhance the customer
experience.
Delivered timely support and guidance, helping clients maximize product value through deep
understanding of their needs.

ตำแหน่ง Customer Service Team Lead

บริษัท Shopee

ที่อยู่บริษัท Shopee Thailand Co., Ltd

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Supervised daily operations, ensuring team adherence to company policies and KPIs.
Trained, coached, and monitored team performance to maintain service quality standards.
Developed and updated SOPs, ensuring timely communication of process changes.
Oversaw attendance and workflow to support efficient and compliant operations.

ประสบการณ์ทำงานอื่นๆ
Hotelbeds Services (Thailand) Ltd.

Sep 2019 - Sep 2021 - CRC Senior Executive
Dec 2014 - Sep 2019 - Booking Agent