Managed end-to-end flight reservations and ticketing services, consistently meeting high-volume call and email targets.
Resolved complex passenger issues, including flight cancellations and compensation claims, via professional phone and email correspondence.
Acted as a primary liaison between the airline and third-party service providers,
to ensure seamless passenger service..
Facilitated internal communication as an outsourced partner to resolve passenger
inquiries and fulfill ad-hoc operational requirements.
ธันวาคม 2566 ถึง พฤษภาคม 2567
Passenger Service Agent
JEP & Supply.
: 192 M.6 Soi 2 SVL, Makhuea Cha, Mueang Chiang Mai District, Lamphun 51000
สำหรับสมาชิกเท่านั้น
-Served as the primary point of contact for international passengers, providing
real-time airport information and support.
-Coordinated with airport authorities and supervisors to manage passenger flow
and emergency response protocols.
-Utilized strong interpersonal skills to de-escalate high-stress situations in a fast
paced environment