- Ensure that the Sirius application, service, network and infrastructure are being monitored 24x7
- Escalate and manage any incident or potential incident to ensure quickest restoration of service
- Communicate clearly and concisely to the business/management the details of the incident, impact to the business, progress update and steps to ensure timely resolution and prevention
- Communicate with every stakeholder when service outage is detected and tracking as customer expectation within SLA
- Reproduce, identify, log, prioritize, troubleshoot and resolve incidents
- Attend Daily standup meeting and Weekly IT Team Meeting for update the current work and assignment, also with customer meeting
- Have sense of service minded, High-responsible and good attitude
มีนาคม 2561 ถึง เมษายน 2563
SAP ERP consultant and analyst
Atos IT Solutions and Services
2922/339, Charn Issara Tower II 36th Floor, New Petchburi Rd., Bangkapi, Huaykwang Bangkok 10310 Thailand
สำหรับสมาชิกเท่านั้น
Worked on an SAP ERP implementation project for over 2 years at Airports of Thailand Public Company Limited, focusing on the SAP HR module, specifically the Training and Event Management and Personnel Development sub-modules.
Responsibility includes:
- Hold workshop sessions to acquire software requirements from customers
- Design SAP programs and workflows from customers’ requirements
- Work between the customers and SAP developers to test, debug, and improve the designed programs
- Hold training sessions to help key users learn the newly designed programs
- Create blueprint documents which includes key data structure, business process, WRICEF requirements, and gap analysis
Have little experience with SAP SuccessFactors, particularly in the Performance Management and Goals Management modules.
Responsibility includes:
- Create employee-appraisal screens for key users
- Created a business workflow for the goal-setting process, as part of the overall employee appraisal system
- Handled vehicle registration, renewal, and cancellation processes with the Department of Land Transport
- Ensured timely and accurate processing of compulsory (พรบ.) and voluntary insurance documents
- Maintained detailed records of insurance policies, registration status, and related documentation
- Intern – HR Administration
- During my gaps in experience, I work as a freelance illustrator and make a living by selling art commissions online.