ตำแหน่ง IT Infrastructure Executive

บริษัท Dai-ichi Life Insurance (Japan Insurance)

ที่อยู่บริษัท Yangon

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Handled day-to-day IT support via ticketing system, phone, and walk-ins. Responded to IT inquiries through shared mailbox and provided ad-hoc support for user requests.
• Manage IT services, including user access, licenses, Office 365, SharePoint, and cloud systems.
• Configured network printers and addressed internal configuration issues.
• Supported meeting rooms by troubleshooting projectors, audio/video systems, and connectivity issues.
• Managed IT assets lifecycle, including procurement, inventory control, release, and disposal. Maintained accurate asset records for desktops, laptops, and peripherals. (Purchase IT related necessary items and obtain approvals from HOD members.)
• Provisioned IT equipment for new employees and ensured proper recovery and documentation of IT assets from departing staff.
• Configured and managed mobile devices (iOS/Android) within the client’s system and coordinated with third-party vendors for hardware repairs and support services.
• Assist in testing and deploying new technologies and security measures.
• Maintain technical documentation system.
• Train & Mentor Junior Staff members.
• Contributed to achieving monthly and yearly departmental KPIs related to ticket resolution time, end-user satisfaction, hardware turnaround, and asset compliance.
• Actively tracked and reported on personal development KPIs, including certifications, technical training, and process improvement initiatives to enhance service delivery and technical proficiency.

ตำแหน่ง Senior IT Specialist

บริษัท BNK Capital (Korea Microfinance)

ที่อยู่บริษัท Yangon

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Provide support for hardware, software and network issues at the branches. (40 Branches/ 300 PC Users/ 500 Mobile Users)
• Handled day-to-day IT support via ticketing system, phone, and walk-ins. Responded to IT inquiries through shared mailbox and provided ad-hoc support for user requests.
• Performed basic telephony system setups, ensuring proper cable connections to desk voice ports.
• Configured network printers and addressed internal configuration issues.
• Supported meeting rooms by troubleshooting projectors, audio/video systems, and connectivity issues.
• Managed IT assets lifecycle, including procurement, inventory control, release, and disposal. Maintained accurate asset records for desktops, laptops, and peripherals. (Purchase IT related necessary items and obtain approvals from HOD members.)
• Configured and managed mobile devices (iOS/Android) within the client’s system and coordinated with third-party vendors for hardware repairs and support services.
• Coordinate with the Korea IT Team for system support, purpose solutions and conduct testing.
• Contribute to the company’s asset list in collaboration with the admin team.
• Set-up and configuration of CCTV.
• Provide adaptability support and training for evolving technologies.
• Submit reports to the Korea IT Team and HOD members to enhance the system for user comfort.
• Monitor daily server room temperature, air humidity and check the status of Router, Firewall, Storage Server and PABX, listing any issue.
• Assist in the installation, operation and maintenance of computer network and communication system.
• Contributed to UI design and testing of internal ticketing system.
• Android application- BNK SUM App and BNK EMPLOYEE App (Test, Result, Report)

ตำแหน่ง IT Support Specialist

บริษัท Radius Myanmar Services (Logistics Sector)

ที่อยู่บริษัท Yangon

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Installing and configuring new technology to be used by the company, such as hardware, printers, operating system, and programs or application.
• Configured network printers and addressed internal configuration issues.
• Having to respond and resolve the support requests and service tickets.
• Diagnosing fixing network problems and hardware or software faults.
• Set-up and configuration of CCTV.
• Configuring routing and switching equipment, hosted IP voice services and firewalls.
• Setup and managing Network Attached Storage (NAS).

ประสบการณ์ทำงานอื่นๆ
• Hardware Installation of IBM Compatible PC.
• Desktop and Network Operating System and Application Software Installation.
• Data Recovery
• Troubleshooting, Repairing and Upgrading PC and Laptop
• Router Configurating and Installation