• Supervised and managed all sea freight import operational activities.
• Prepared weekly and monthly operational reports for management review.
• Prepared monthly sales performance reports for the Import Department.
• Handled import-related issues and exceptional cases beyond the decision-making authority of operational staff.
• Provided guidance and support to team members to ensure efficient workflow and service quality.
• Coordinated with internal departments, customers, and external partners to ensure smooth import operations.
ธันวาคม 2563 ถึง ธันวาคม 2567
Senior Customer service
King Power click
Bangkok Thai tower
สำหรับสมาชิกเท่านั้น
• Coordinated and resolved customer issues by liaising between customers and relevant departments.
• Worked closely with internal teams to communicate customer feedback, suggestions, and website-related issues to improve service quality and user experience.
• Processed order cancellations and amendments through the SAP system.
• Managed product exchange and refund documentation.
• Responded to customer inquiries through multiple channels, including Facebook, Line Official Account, Instagram, Email, and telephone.
• Conducted inventory checks and stock counts in the warehouse.
• Coordinated with the Logistics Department to investigate and follow up on order-related issues.
• Prepared and managed team work schedules.