ตำแหน่ง IT Specialist

บริษัท Skywave Technologies Thailand Company

ที่อยู่บริษัท Bangkok, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Provide L1-L2 technical support to over 200 (Apple) end users, ensuring timely resolution of Azure cloud portal (Microsoft Entra Intune), Google cloud Admin users management, hardware, software, network, and system.

Troubleshoot and resolve network connectivity issues, including VPN configuration and remote access for employees.

Installation and configuration for mac OS (apple user), mac OS, software updates, patches

Managed and supported Office 365 and Google workspace environments, including user provisioning, license management, and troubleshooting.

Configured and enrolled Windows and macOS devices using Autopilot for setup, device management via Intune

Onboarding/ Offboarding new and departing staff, including account creation and deletion in Microsoft AD and Azure AD between Google Workspace and Microsoft Cloud environments.

Monitored and managed firewall performance, network configuration, and security policies

Administered Unifi UDM SE firewall, switches, VLAN, DHCP, DNS and wireless AP SSID performance, ensuring optimal connectivity and security

Reset, mounted, enrolled both Windows and macOS devices into Intune, connecting Intune with Autopilot.

Regularly updated inventory asset lists to track company assets and knowledge support Audio/Visual

Assist users in joining their computers and mobile devices to the AD domain for laptops and mobiles

Installed Sophos VPN, Microsoft Teams, Microsoft outlook, MS Office 365 setup, Authenticator for laptops and mobiles

Maintained and monitored the system, network performance and upgraded the network Infrastructure Diagram

Collaboration with the Global IT Team

ตำแหน่ง IT Support Engineer

บริษัท Partner Associates International Company

ที่อยู่บริษัท Yangon, Myanmar

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Supported windows 7-10, Microsoft AD, MS Office 365, PC Hardware installation and troubleshooting, Enterprise antivirus solutions, ServiceDesk ticketing system.

Provided first and second level support resolution for customer issues.

Maintained ticket updates for all reported incidents with resolutions.

Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, MS Office 2010, 2019, 2021, 365, Cisco, Switches and standard applications.

Installed, upgraded, supported and troubleshooted for printers, networks, systems, computer hardware and software

Performs general preventative maintenance tasks on computers Desktops, laptops, printers etc.

Troubleshooted network connectivity, and workstation hardware and software

Monitored and maintenance of a 24/7 airport data center, ensuring the security and uptime of critical systems, including network infrastructure, servers, and CCTV systems using tools such as PRTG and Nagios

Setup, configured, and maintained VMware, Server, network, pf-Sense Firewall, window PCs, laptops, printers, Rack and AP for new project (Border Control System Station).

Provided troubleshooting support for LAN/WAN connectivity issues, ensuring smooth and secure communication across the airport’s network.

Remote and onsite IT hardware, software, network-related issues, PCs, Laptops and printers for airport staff

Ensured regular data backups, system updates in the airport’s IT environment.

Managed AD for user account administration, Group Policies

ตำแหน่ง IT Technician

บริษัท AYA Bank

ที่อยู่บริษัท Yangon, Myanmar

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Provided remote and onsite support to end users using TeamViewer

Installed, configured, and maintained PCs, servers, network hardware, and peripherals (HDD, RAM, Keyboards etc.)

Provided troubleshooting support for PC, server, and resolving network-related problems, including connectivity issues

Administration of servers, domains, and network infrastructure, performing regular updates, patches, and security

Onsite installation and configuration PCs, network switches, network cabling, routers, servers, and printers for new branches.

Managed network cabling and testing during new Infra and branch openings to ensure seamless connectivity.

Prepared and installed operating systems (Windows, CentOS 6.5) and software for new devices, ensuring configuration for new branch

Performed regular updates, patches, and security measures of software

Managed user accounts and permissions access and company policies for data protection

Provided staff training on using different software systems and IT tools

สถาบัน Info Myanmar College (IMCS Company)

หลักสูตร A+, N+, Server 2008 R2 and 2012 R2

สถาบัน Info Myanmar College (IMCS Company)

หลักสูตร CCNA

สถาบัน Tech Development Training

หลักสูตร MCSA