My main duties are to provide customer service, such as welcoming guests, handling check-ins and check-outs, taking guest requests, and solving problems. I also answer phone calls and workwith other departments like Housekeeping orthe head office to help guests. Sometimes, I manage room bookings, check guest information, and handle payments. During night shifts, I prepare check-in and check-out documents, check that all information and systems are correct, and complete end-of daytasks.