ตำแหน่ง Customer Service and Operation

บริษัท Leading Best Company Limited

ที่อยู่บริษัท 1768 ถนนเพชรบุรีตัดใหม่ แขวงบางกะปิ เขตห้วยขวาง กรุงเทพมหานคร 10310

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Leadership in Case Management and Client Support
- Served as the primary point of contact for all issues, ensuring prompt escalation of complex cases to managers and relevant departments for resolution.
- Achieved a 95%+ success rate in resolving client queries across multiple platforms, including Live Chat, WhatsApp, Zendesk, Line, and Facebook, ensuring high customer satisfaction.
- Conducted meetings to align teams on critical issues and implemented effective solutions to tackle complex cases.
• Reporting and Operational Excellence
- Prepared comprehensive daily, weekly, monthly, and management meeting reports on customer service performance, system troubleshooting, and client feedback.
- Analyzed and resolved promotion issues, including changes between new and old products, account types, specifications, and system configurations.
- Utilized CRM and ticketing systems (Freshworks) to enhance reporting accuracy, streamline account processes, and improve resolution tracking.
- Conducted in-depth research on top brokers, contributing valuable insights to leadership decisions.
• Training, Collaboration, and Documentation
- Trained and mentored new team members in India, Thailand, and Dubai, ensuring smooth onboarding and high team performance.
- Collaborated with global internal and external stakeholders to address operational challenges and enhance system configuration.
- Authored multilingual documentation and comprehensive manuals to standardize tasks and support effective knowledge sharing

ตำแหน่ง International Customer Care Consultant

บริษัท AWP Services (Thailand) Co.,Ltd

ที่อยู่บริษัท ชั้น 7 อาคารซิตี้ลิงค์ 1091/335 ซอย เพชรบุรี 35 แขวงมักกะสัน เขตราชเทวี กรุงเทพมหานคร 10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Client Service Excellence
- Delivered travel insurance services with 98% accuracy for New Zealand inbound and outbound customers.
- Resolved over 100,000 customer emails during COVID-19 within 9 months, reducing traffic effectively.
• Operational Efficiency
- Streamlined policy issuance, refunds, and query management for seamless operations.
- Coordinated with the claims department to resolve inquiries promptly.
• Expertise and Collaboration
- Leveraged strong product and system knowledge to support team goals.
- Contributed as a key team member in a multicultural environment

ตำแหน่ง Financial Planning and Analysis Division officer

บริษัท The Civil Aviation Authority of Thailand

ที่อยู่บริษัท 222 ซอย วิภาวดีรังสิต 28 แขวงจตุจักร เขตจตุจักร กรุงเทพมหานคร 10900

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Financial Accuracy and Reporting
- Issued receipts (MS Dynamics AX) with 97% accuracy, adhering to KPI standards, and applied credit notes as needed.
- Prepared detailed monthly and annual reports for the Board of Executive Directors. Delivered receivable cash flow.
- Reconciled International Arrival and Departure Fees collected from IATA with 100% accuracy twice a month.
• Revenue Management and Operational Efficiency
- Budgeted fee permit collections, estimating revenue for each section and implementing regulations accordingly.
- Streamlined income collection processes via the E-service system, managing license and inspection fees effectively.
- Reviewed PDPA data processes with third parties to finalize settlements before launch.
- Served as assistant secretary in the committee to modify fee collection structures and regulations.

สถาบัน Civil Aviation Authority of Thailand

หลักสูตร Thai Aviation Laws

สถาบัน สำนักงานคณะกรรมการข้าราชการพลเรือน

หลักสูตร ็การพัฒนาทางไกลด้วยระบบอิเล็กทรอนิกส์ (HRD E-learning)

สถาบัน Civil Aviation Authority of Thailand

หลักสูตร General SMS & Thai SSP