ตำแหน่ง Customer Service Specialist

บริษัท MSD Thailand

ที่อยู่บริษัท BKK

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Customer relationship management
• Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal with all customer encounters.

• Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order to timely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be processed correctly


Sales Support
• Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.

• Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times

Order processing and data management
• Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding.

• Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price indexations and adjustments and/or enterering prices for new products and introducing of new products in the system, possibly add to customer assortment

Customer satisfaction
• Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible by actively solving problems / complaints.

• Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers be appeased. This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into a problem description, according to procedures; escalate complex problems / complaints.

• Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative consolidation of the notification, and recording in system

Continuous improvement
• Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.

Communication / coordination
• Communication / coordination Communicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products. Informs managers on complex problems / complaints. Conducts correspondence and preparation of reports.

• Plan & Coordinate and supervise activities of the Customers Services team, taking into account applicable guidelines and procedures, to plan and realize day-to-day activities and optimal work distribution within the team

ตำแหน่ง Regional Service Management

บริษัท Haier Electrical Appliances (Thailand) Company Limited

ที่อยู่บริษัท BKK

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Regional service management’s function is to be fully engaged in their assigned region, comprehensive working Service Center accounts, operating issues, competitive landscape, and strategic outlook.
• Manages regional performance by assisting Haier Service Centers in achieving and maintaining Key Performance Indicators (KPIs). When needed or requested, Develops/Implements action plans for improvements, with clear root cause analysis, reporting and follow up.
• Service partners are fully supported in all technical and procedural areas and that these partners are satisfied with Haier’s service and support.
• Regular meetings and on-site visits with service partners and dealers to perform process improvement tasks
• Creates detailed reports which include: Surveying service partners, researching databases, performing on-site visits, obtaining samples, and researching potential solutions.
• Supports Haier Sales, Marketing and Dealer support teams as needed to ensure end user customers service is being handled efficiently.

ตำแหน่ง Customer Service & Learning Development Manager (Contract)

บริษัท Thai Samsung Electronics co. ltd

ที่อยู่บริษัท BKK

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Manages Service Department Team Members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting Customer Relationships.
• Study and develop training systems by introducing new technologies. And progress in information systems Including various audiovisual equipment Applied to be timely and effective
• Develops working knowledge of industry regulations, restrictions, and service department adheres to all regulations.
• Monitors Department Issues and Client complaints to define patterns and work to lessen those recurring issues.
• Control and monitor the implementation of training courses. And the ongoing training as planned.
• Continuously supervise and monitor the training results, including learning evaluation and follow-up after the training. Performing inspections, preparing reports, and doing repairs, job duties personally to ensure highest quality of work
• Consulting Continuously recommend and train subordinates As well as supporting various facilities For the work to proceed smoothly And achieving success as planned
• Follow news about training and personnel development. And various related requirements such as the ISO quality system and continuous document system improvement

สถาบัน Institute of Research and Development for Public Enterprises (IRDP)

หลักสูตร LEADERSHIP SUCCESSION PROGRAM /GERMANY, FRANKFURT, LUXEMBOURG, STRASBOURG FRANCE