I am responsible for presenting our company’s products to existing and potential clients, working closely with product development, quality control, and factory teams to meet customer needs and improve our offerings. Maintaining strong relationships and prioritizing customer satisfaction are my key focuses.
I track customer interactions and their product interests, following up consistently, even if there’s no immediate response. I use Power BI to compile and present sales reports, covering monthly and annual performance, during team meetings to ensure smooth operations.
มกราคม 2563 ถึง กันยายน 2567
Executive Customer & Sales Coordinator
Gem Jewel Company
ถนนกาญจนาภิเษก กรุงเทพ
สำหรับสมาชิกเท่านั้น
• Provide all required information to customer throughout any channels (Phone, Email, Chat, etc.) amount 200-300 orders -per month. Develop and implement customer service routines and processes for employees to follow. Collaborate with other department professionals to highlight positive customer experiences and grow the brand.
Resolved customer complaints and ensured their satisfaction, resulting in 65% increase in customer satisfaction ratings.
พฤษภาคม 2556 ถึง พฤศจิกายน 2562
Customer Service Coordinator
Maker Mends Thailand
ถนนกาญจนาภิเษก กรุงเทพ
สำหรับสมาชิกเท่านั้น
• Answer customer questions via phone and through email.
• Handle and support customer issues to ensure that the problem will be solved and recognized as per aspect and contribute the customer satisfaction.
• Work with related departments to stay up to date on product and service knowledge and changes in policies.
• Dealing with import and export teams to do overseas Shipments.