ตำแหน่ง Front Office Engineer (Wireless)

บริษัท Ananda Digital Myanmar

ที่อยู่บริษัท Yangon

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Alarm monitoring, detecting, and acquisition
Manage network outages and faults within SLA.
Escalate issues to relevant teams and coordinate with field engineers.
Analyze KPIs to ensure service quality and suggest improvements.
Communicate with vendors, field teams, and customers regarding
issues.
Prepare daily/weekly operational reports.

ตำแหน่ง Senior NOC Engineer

บริษัท BIM GROUPS OF COMPANIES

ที่อยู่บริษัท Yangon

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Monitored critical banking networks and infrastructure (LAN, WAN,
VPN) 24/7, ensuring 99.9% uptime.
Troubleshot and resolved network incidents and service disruptions
within SLA, minimizing downtime and ensuring business continuity.
Collaborated with cross-functional teams and vendors to address
escalated issues and implement timely resolutions.
Analyzed KPIs to monitor performance trends and generate weekly
reports for senior management.
Provide technical support to end-users and other IT staff as needed

ตำแหน่ง International Voice Operation Engineer (BO)

บริษัท KDDI Summit Global Myanmar Company Limited

ที่อยู่บริษัท Yangon

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Configured and optimized Global Title (GT) routing for voice traffic,
including Roaming and International Direct Dialing (IDD).
Implemented and managed SIP-trunk integration with new
international operators, conducting thorough call tests and
validating Call Detail Records (CDR).
Conducted in-depth analysis of third-level reports for new service
implementation, network optimization, risk assessment, and cross
checked operational processes
Prepared, reviewed, and maintained Standard Operating
Procedures (SOP) and created documentation based on network
issues, ensuring resolution tracking
Resolved complaints from high-profile clients regarding IDD calls,
fraud, spam attempts, and other abnormalities to ensure customer
satisfaction and retention.
Conducted daily analysis of IDD traffic to detect and address
fraudulent calls, utilizing tools like Microsoft Excel and Power BI for
statistical reporting.
Managed routes for IDD traffic on Cloud Switch, Soft switch, and
Session Border Controller (SBC) for efficient routing and optimal
performance.
Monitored Answer-Seizure Ratio (ASR) of IDD calls, proactively
troubleshooting low ASR cases, and collaborating with international
partners for swift resolution.
Collaborated with the commercial team on projects involving the
setup of new VoIP-SIP Trunk, International Toll-Free Service (ITFS),
and Direct Inward Dialing (DID) numbers.

สถาบัน Myanmar Business & Technology University

หลักสูตร Diploma in Network