-Provide expert advice and customer service in the Duty-Free area of King Power to create an exceptional shopping experience
-Drive sales of Swarovski products and consistently achieve monthly sales targets.
-Promote new products and manage stock levels to ensure products are always available for sale.
-Handle product returns and exchanges professionally, ensuring customer satisfaction.
-Organize sales events and promotional activities to increase store sales.
-Train new team members on customer service skills and sales techniques.
-Educate customers about the Swarovski brand, ensuring they understand product features and benefits for a personalized shopping experience.
-Build long-term customer relationships by delivering outstanding service and expert recommendations.
-Provided personalized product recommendations and expert advice to customers, assisting them in selecting books and related products.
-Ensured a high standard of customer service by addressing inquiries, offering product knowledge, and guiding customers through the store.
-Managed inventory, ensuring that books and products were stocked and organized for optimal presentation.
-Assisted in visual merchandising, ensuring that displays were attractive and aligned with current promotions.
-Processed sales transactions and handled cash and card payments accurately.
-Contributed to sales targets by proactively promoting special offers and best-selling books.
-Maintained a clean and inviting store environment, ensuring compliance with safety and operational procedures.
-Provided excellent customer service during events, ensuring guests' needs were met promptly and professionally.
-Assisted in setting up and organizing banquet halls for events, including arranging tables, chairs, and decorations according to the event specifications.
-Supported the food and beverage team in serving meals and drinks to guests, ensuring quality and presentation standards were upheld.
-Ensured smooth event operations by coordinating with the kitchen and other departments to ensure timely service.
-Monitored guest satisfaction and addressed any issues or concerns immediately to maintain a high level of service.
-Maintained cleanliness and orderliness of event spaces before, during, and after events.