ตำแหน่ง Operations Manager

บริษัท CARE Child Professional School

ที่อยู่บริษัท 296/2 Rama 3 Soi 14

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Key Responsibilities
• Oversee administrative staff and daily operations
• Create, implement, and represent the company Code of Conduct and Policies
• Ensure safety/maintenance of the office facility and standardization
• Delegate tasks appropriately while maintaining the ability to independently complete delegated tasks
• Serve as the first point of contact for client inquiries, providing effective solutions while maintaining excellent customer services
• Maintain accurate information and budget within CARE’s business systems
• Conduct new hires and orientations, complete necessary paperwork, and manage general HR administration
• Measure and analyze KPIs for billable requirements, staff turnover, capacity, and recruitment
• Track data and prepare management reports
• Implement procedures to improve office safety and compliance with all policies
• Prepare and maintain employee and client database files
• Attend and lead required training and meetings
• Conduct coaching sessions and bi-annual performance reviews
• Perform business development duties including cold calls, identifying potential clients, setting up meetings, pricing solutions/services, handling objections and feedback, and attending industry functions to update trends
Key Achievements
• Conducted CORE VALUE initiatives, fostering a new work culture and engaging employees
• Implemented Standard Operating Procedures (SOP) to enhance office efficiency and policy compliance
• Designed and implemented building safety protocols and evacuation plans, along with annual First Aid and Safeguarding training procedures
• Created job roles and descriptions, career path roadmaps, and training processes for all positions at the school, resulting in the qualification of over 40 Therapists, 11 Senior Therapists, three Quality Control Department (QCD) Therapists, two Supervisors by CARE Supervisor Training Curriculum, a Senior HR Partner, three Scheduling Administrators and two ongoing training Case Managers.
• Developed and conducted new hire procedures including roleplay, orientations, required documentation, standard registration, and training processes for HR administration
• Created and implemented a comprehensive CARE introduction pack and procedures for new client acquisition, registration, and orientation, successfully acquiring 87 clients
• Co-designed and Implemented the “Time Logging” system – an online scheduling platform project, transitioning from paper schedules/timesheets to a web-based system
• Designed and implemented a cloud data sharing server with authorisation levels to comply with data classification security policies
• Implemented and ensured compliance with PDPA regulations and ongoing updates.
• Designed and implemented standard document templates and data classification protocols
• Designed a LAN network system for the school’s building

ตำแหน่ง Acting Manager General Merchandise Control and Replenishment (Morning Fill) and Section Coordinator General Merchandise and Accuracy & Availability

บริษัท Marks and Spencer

ที่อยู่บริษัท 2 Sunset Walk Saxon Gate East, Central Milton Keynes, United Kingdom, MK9 3PD

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Key Responsibilities
• Plan and coordinate personnel resources across departments and key service areas to deliver an excellent presentation of sales floor standards and stock availability for opening and throughout the trading day, maximising cross-selling opportunities and multichannel sale plans, and ensuring the customer needs are met
• Allocate hours using the People System, ensuring colleagues are paid correctly and allocated days off appropriately
• Maintain individual records to achieve satisfactory M&S Trading Safely and Legally (TSL) compliance
• Support individual and team performance through feedback, training, and communication; share knowledge and experience with other team members; and take ownership of personal development
• Plan and ensure sales and availability are maximised by analysing Stock Reports and minimising profit loss through effective management of Morning Fill teams’ stock replenishments and presentations; maintain A&A team to follow the weekly framework; complete Back Stage counts, Re-association, Simple Counts, and RFID Counts; and ensure stock movements are up to date and accurately competed, including Soiled & Damaged, Return to Manufacturer, and Warehouse
• Support the Commercial Manager in organising stocktakes and reviewing post-count results
• Ensure Store Action News, link messages, red alerts, and product restrictions are actioned and completed
Key Achievements
• Received High Performance in People Management evaluation for yearend 2015-2016, Great Service Award in December 2015, and Backstage Excellent Award in 2017
• Collaborated with an outsourced stock counting team to successfully complete a stocktake project over 10% ahead of the expected time
• Developed an Excel-based GM Fill report and report generator instructions and manuals

ตำแหน่ง CRGM Customer Assistant

บริษัท Marks and Spencer

ที่อยู่บริษัท 2 Sunset Walk Saxon Gate East, Central Milton Keynes, United Kingdom, MK9 3PD

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Key Responsibilities
• Deliver exceptional customer service while maximising revenue and profit
• Contribute to the multichannel sales performance by promoting deals/offers and leveraging upsell opportunities
• Maintain the sales floor standards across business section and appropriately manage stock levels
• Share knowledge and experience with team members and take ownership of own personal development
Key Achievements
• Received High Performance evaluation for year-end 2013, Spotlight Award in March 2014, and Great Service Award in June 2014
• Received excellent feedback from the Section Manager after a letter was received at Head Office from an extremely satisfied customer praising the service delivered, stating that it exceeded their expectations
• Planned and implemented autumn and winter seasonal launch layout, resulting in the session achieving the highest sales record for the Autumn 2012 collection
• Demonstrated efficiency and flexibility in managing various tasks according to business needs, including implementing standard policies for M&S Women, M&S brands, Kidswear, shoes, handbags, and accessories; used commercial acumen to drive sales and customer service, achieving the highest M&S card referral record in a day for the store in June 2014.

ประสบการณ์ทำงานอื่นๆ
Jul 2006- Dec 2009 PricewaterhouseCoopers (Thailand) Co., Ltd. Bangkok, Thailand
Senior Computer Administrator & Infrastructure Consultant (3rd line)
Jun 2003- Jun 2006 PricewaterhouseCoopers (Thailand) Co., Ltd. Bangkok, Thailand
Assistant Computer Administrator & Infrastructure Consultant (1st and 2nd line)
Key Responsibilities
• First contact - IT support for any system, network or computer-related issues and troubleshooting, including MS Windows 2000, XP, Vista, 7, MS Server 2000 – 2003, and MS Office 2000 – 2007, for over 1000 users
• Solely responsible for implementing, monitoring and controlling computers, servers and network systems such as Active Directory, Backup System, Antivirus System, LAN, VPN, Wireless, blackberry, and Lotus Notes
• Provide consultancy services for clients to assist in implementing software and hardware solutions
• Perform software testing in the DMZ environment, including VMWare environment, and deployment
• Ensure each computer has a bespoke software package in line with company security policies and procedures
• Maintain hardware for onsite equipment including, desktop hardware and laptop hardware
• Conduct and deliver IT training packages for new entrants including multi-national users regarding basic computer and system usage including a heightening of security awareness
Key Achievements
• Successfully led a team to implement an IP Phone system project at PwC Cambodia, including the initial project plan, replaced new server, reset security LAN access control, created IP Phone accounts, and conducted training courses
• Single point of contact for computer systems and network support issues of PwC Lao and Cambodia
• Initiated knowledge sharing database on the Lotus Notes system to create a culture of collaboration at workplace
• First priority trainer for IT Training - English version
• Collaborated in computer systems migration from Windows 2000 to Windows XP system project, including conducting software testing, pilot studying groups, collecting and solving issues with integrated system
• Implemented LAN renovation project and integrated LAN access control for the PwC Thailand site
• Created, managed and controlled staff accounts authorisation and validation on the Active Directory system
• Designed and implemented WSUS and Mcafee - EPO system to deploy Windows updates patches and Antivirus update files for the firm and monitored, tested, and controlled patch versions for multiple PwC sites
• Conducted and applied system security control by implementing task plan and hardening computer servers and network systems to reach the satisfactory level of PwC Global Security Standard and ISO27001 Compliance
• Liaised with other business unit staff to determine what their requirements were for the project, ensuring that their requirements complied with standard security policies, communicated those expectations to external vendors, and in turn took on board and shared their feedback
• Successfully implemented year end active network drive’s data-backup projects, including coding programming scripts for creating access control and ensuring that the backup processes did not interrupt active data usage