-Reviewed reported content and responded to user inquiries on Meta's platform with high quality, speed, empathy, and accuracy, handling 200–300 cases per day.
-Investigated and resolved reported issues including account support requests and reports of potentially abusive content, escalating edge cases per policy.
-Enforced the client's Terms of Use by carefully monitoring and actioning reports of abuse on the platform.
-Applied in-depth understanding of local culture and internet usage habits to make context-aware moderation decisions for local users.
-Maintained decision accuracy and consistency across shifting policy updates through ongoing calibration and refresher training.
มกราคม 2566 ถึง พฤษภาคม 2567
Sale life insurance
Samsung life insurance
สำหรับสมาชิกเท่านั้น
-Sold life insurance policies to prospective clients, identifying needs and recommending appropriate coverage plans.
-Built and maintained client relationships through a consultative sales approach, resulting in consistent policy renewals and referrals.
-Explained policy terms, premiums, and benefits clearly to help clients make informed decisions while meeting sales targets.
พฤษภาคม 2567 ถึง มีนาคม 2568
Customer service
Concentrix Thailand
Bangkok
สำหรับสมาชิกเท่านั้น
-Responded to customer inquiries via phone, email, chat, and outbound call, ensuring all issues were addressed promptly and efficiently.
-Resolved issues related to ride bookings, payments, app functionality, driver behavior, and customer complaints, ensuring a high level of customer satisfaction.
-Assisted customers with account-related queries, including profile updates, payment issues, and ride history.
-Provided information regarding service availability, ride prices, promotions, safety protocols, and app features to both drivers and passengers.
-Worked closely with other customer service agents, the operations team, and technical support to ensure smooth functioning of the ride-hailing app and efficient problem-solving.